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Home | About Us | Online Programs | Bookstore | CTOL | BTU | CSC | OC | Contact Us | Useful Links | Articles | Login: Canaux Lite |
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| Learning Categories | Topics | ||
Working With My Manager
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Personal Autonomy and Adaptive Leadership, Goal Setting and Feedback, Get off My Back!! Dealing with a Micro-manager, Coping with Change | ||
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My Productivity and Development
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My Career
Development, Time Management Skills, The Leader in You
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The Ultimate Team Player, Managing Conflict, Introduction to Group Decision Making, Dealing With Difficult Situations | ||
Customer Service Excellence
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Customer Service Basic Skills, Customer Service Advanced Skills, Avoiding Rude and Unprofessional Service, Great Telephone Service | ||
Communication and Interpersonal Skills
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Listen Up!, Presentation Skills, Making Your Point: Straight Talk
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Quality Improvement
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Introduction to Quality Improvement: Six Step Quality Improvement Process, Performance Queues: Opportunities for Improvement, Problem Solving on the Job, Facilitating Group Dynamics, Interpreting Flowcharts | ||
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Course Descriptions by Category |
Working With My Manager |
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Click on the title to view description
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Each description provides:
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Course Description |
Personal Autonomy and Adaptive Leadership |
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Overview:
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Have you ever noticed that depending on the task at hand the amount of direction and supervision you need from your manager fluctuates? Sometimes your manager provides so little direction you're not sure where to turn. Sometimes he provides so much direction you feel smothered. By taking some initiative you can help your manager apply the right management style to keep you productive and motivated.
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Objectives: |
Upon completion of this module, participants will be able to:
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Topics:
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Personal Autonomy:
Definitions and Model, Management Style, Personal Autonomy, Influencing
Your Manager’s Style, Why Help Your Manager With His/Her Style?,
Personal Autonomy – Case Studies
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Duration:
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Approximately
45 to 60 minutes Imagine if your manager could adjust the amount of direction and supervision he or she provides to fit your unique task at hand. While that relationship will never be perfect it can always be improved. No manager, no matter how perceptive or devoted to the needs of employees can be expected to provide the perfect management style every time. BUT the likelihood will be significantly increased when an employee takes the initiative to explain his or her needs.
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Course Description |
Goal Setting and Feedback |
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Overview:
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Goal Setting and Feedback are the building blocks of effective management. Just about everything you do in your company has some goal attached to it, i.e. increasing sales, service, getting control of your finances, coaching an employee, completing a business expansion, etc. Without clearly defined goals you will waste significant money, time and energy.
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Objectives:
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Upon completion of this module, participants will be able to:
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Topics:
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Examples of Goal Setting & Feedback, Tasks vs. Goal Setting – The Difference, Miscommunication and Errors, Employees’ Responsibilities, Your Manager’s Responsibilities, When Managers Use Goal Setting, If Your Manager’s Not Setting Effective Goals, Providing Positive Feedback, Why Give Others Feedback, Providing Negative Feedback
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Duration:
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Approximately 45 to 60 minutes, plus 45 minutes for the exercises
Goal Setting and Feedback probably seem so obvious that we often take them for granted. We assume everyone will know exactly what they're doing wrong and how to fix their own problems. However, with a little extra attention and awareness to effective goal setting, how to provide feedback and when to apply these techniques, a company or department would see an immediate improvement in its performance and the motivation of employees.
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Course Description |
Dealing with a Micro-Manager |
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Overview: |
If a manager is a micro-manager then chances are very good that he or she doesn't know it. After all, why would someone intentionally do that! So you have to recognize when your manager is (and isn't) micro-managing so you can work with him or her to make your relationship more productive and rewarding.
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Objectives:
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Upon completion of this module, participants will be able to:
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Topics:
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Examples of Micro-Management, Micro-Management vs. Adaptive Leadership, Is Your Manager a Micro-Manager?, What to do If Your Manager is A Micro-Manager, Administrative Micro-Management
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Duration:
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Approximately 35 minutes to 45 minutes
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Course Description |
Coping with Change |
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Overview:
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Change is a reality of business. To stay competitive your company has to change more often and faster. If you can learn to not only adapt to those changes but also look at them as challenges and opportunities to demonstrate your ability - it'll do wonders for your career.
How many times have you seen the following in a job description or job advertisement: - must be able to work under changing priorities - must be comfortable in a fast paced environment - must be flexible and willing to take on new responsibilities
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Objectives:
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Upon completion of this module, participants will be able to:
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Topics:
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Examples of Change in the Workplace, What Causes Resistance to Change?, Managing Change and Reducing Resistance, Supporting Change – Your Role, Coping With Change – What’s Your Experience?
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Duration:
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Approximately 25 to 35 minutes.
No matter what size or type of company you work for, at some point you will be smack dab in the middle of change. It may be small, almost imperceptible, or it may be a complete overhaul of your business. Obviously the larger the company and the larger the change the more complicated the change becomes. But in either case, you need to be flexible and adaptable enough to roll with the changes.
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Course Descriptions by Category |
My Productivity & Development |
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Click on the title to view description
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Each description provides:
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Course Description |
My Career Development |
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Overview:
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No one is going to be as concerned about your career as you –so have a plan!! Otherwise, you may not like where you end up!
Remember when you thought if you kept your nose to the grind stone, slowly but surely you'd climb the corporate ladder? Today that corporate ladder still exists but with downsizing, restructuring, delayering etc. watch your step–the rung you're standing on may not be there tomorrow! That's the harsh reality facing today's workers. To be competitive a company has to be lean. This can limit career opportunities and that makes any discussion of growth a "challenge". Career discussions commonly occur during performance evaluations, though some employees will take it upon themselves to schedule a special meeting dedicated to that purpose. This module provides guide and tools to help you take charge of your career.
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Objectives:
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Upon completion of this module, participants will be able to:
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Topics:
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Career Discussions – Your Role, Career Exploration Guide – What Fits Me?, My Career Development Inventory – Career Exploration Guide, Career Planning Worksheet, Career Step = Reality Check
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Duration:
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Approximately 25 to 35 minutes, plus 40 minutes to complete the Career Development Inventory Unless you're independently wealthy, have won the lottery or lack the motivation for self improvement (in which case you wouldn't be reading this) your career development is probably something you're very interested in. If, instead, you're waiting for someone to come tap you on the shoulder for that big break, you're going to be disappointed. It's your career. It's your job. This module will show you how to take charge!
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Course Description |
Time Management |
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Overview:
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There are tricks to saving time and working faster but effective time management really boils down to one thing - work habits. Chances are there's not one thing that if you did it differently would dramatically improve your time management. More likely, there are numerous small habits and tendencies that over the course of a day, week, month, or year - significantly erode the time you have to devote to your priorities.
There's a limit to how much time you can throw at your business or job. If you keep going in earlier and getting home later, after awhile you're going to get burned out. As the old saying goes you have to work smarter, not harder. Time management skills are the key to getting more done and delivering quality results in a reasonable timeframe.
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Objectives:
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Upon completion of this module, participants will be able to:
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Topics:
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Priorities –
Importance and Urgency, Tracking Your Time –TM Audit, Planning and To Do
Lists, Managing Your Time – Specific Strategies, How Well Do You manage
Your Time, Time Management at Home
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Duration:
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Approximately 1 hour to 1:15 hours
Everyday you're bombarded with tasks. Some miniscule and bothersome - others are drop dead critical. The key to being productive is having an effective filter in place to differentiate.
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Course Description |
The Leader in You |
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Overview: |
Have you noticed that some people just bring out the best in you? They believe you're capable of more. When they set a goal or a challenge you find an irresistible urge to be a part of it. That's Leadership. Are you a leader? It's a choice. What really defines a leader is their ability to make individuals feel committed to a cause or challenge. But not only do they feel committed, they take action.
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Objectives:
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Upon completion of this module, participants will be able to:
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Topics:
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What is Leadership?, A Lack of Leadership, Qualities of Leadership, Genuine respect for others, Decisiveness, Humbleness, Effective communicator, Honesty and Integrity, Core Values, Confident and Courageous, Continuous Improvement, Influence, Physical, Mental and Spiritual Health, Applying the Traits of Leadership, Developing My Leadership Potential
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Duration:
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Approximately 1 hour to 1 hour and 15 minutes, plus 45 minutes for the final self-assessment exercise No doubt you know someone who you consider a leader. Maybe it's a manager you work with–maybe not. It may not even be someone you know from work i.e. a coach, teacher, friend etc. But something about that person catches your attention, your imagination and your admiration. Chances are they make you feel significant. They make you believe you are capable of more than you thought. They make you dream - at least for a moment. That's what leaders do.
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Course Descriptions by Category |
The Ultimate Team Player |
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Click on the title to view description
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The following topics are described in this section
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Each description provides:
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Click here to subscribe
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Course Description |
The Ultimate Team Player |
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Overview:
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To be an effective team player you need to understand the dynamics of teamwork and the roles people play on teams. It's more than just working in the same department. Many companies have turned to "Teams" in hopes of increasing productivity and profitability. Often times employees hear their manager call them a team. "You're a team." "We need to work as a team." "You need to be a team player."
If you put the right people, with the right intentions together they'll work like a team whether or not they're called a team. As an employee you need to recognize the stages teams go through as they develop. You need to appreciate the roles individuals play on a team. You need to understand the unique characteristics that distinguish a department of employees from a team of employees and you need to understand the behaviors of a good team player.
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Objectives:
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Upon completion of this module, participants will be able to:
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Topics:
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Am I on a Team or Not?, Stages of Team Development, Team Situations, Roles of Team Members, Characteristics of a Team, Team Player vs. Non-Team Player, Team Players – The Difference
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Duration:
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Approximately 1 hour and 20 minutes, to 1hour and 30 minutes
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Course Description |
Managing Conflict |
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Overview:
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Without a doubt, the most damaging, counterproductive dynamic in the workplace is conflict. Not just any conflict, but personal conflict. Largely because it's so common. You just can't put groups of people together and expect them to always play nice. Do you know how to use conflict to improve your work environment versus destroy it?
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