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About Us

CantrainOnline is an online service provided by The Training Bank. The Training Bank is a full-service, international training and education firm. Headquartered in Toronto, Canada, we specialize in Customer Focus, Service, Management and Leadership education and training.

Our Mission is to help an organization’s most important asset become their most effective one.

We view training as an investment. An investment in your future success and the success of your Organization and your employees.

A key factor in the success of our programs is our focus on meeting your objectives with results-oriented training that is linked to your strategic long-term goals and business plans. The Training Bank's capabilities include:

  • Needs Assessment

  • Fully Customized Training Program Design and Training Facilitation

  • Service Quality, Customer Service and Service Leadership generic or custom programs

  • Sales and Sales Management generic or custom programs

  • Product Fluency Training

  • Classroom-based Leadership/Management and Supervisory Skills Development

  • Paper and Web-based 360º Leadership, Communication and Service Quality Assessments

  • Team Leadership and Development

  • Web-based Management and Employee Development and Customer Service Skills

  • Train-the-Trainer

We work with our clients in a consulting capacity and stay with them through implementation to provide the necessary guidance and support required to maximize results.

 

 

Our extensive experience in the development and implementation of training provides a solid resource to draw upon to help you integrate training into your specific organization.  This applies whether you select one of our world-class generic programs, such as Customers Forever, Customer-Focused Leadership, The Wow Factor, Foundations: Managerial or Supervisory Excellence , The Five Dimensions of Coaching, Frontline Sales and/or Sales Management ,  Customer-Focused Communication, Adaptive Leadership, a customized program, or our web-based learning resources including CantrainOnline  and TheTrainingBank.com  or a blended training solution.

Our programs build a solid foundation of knowledge and understanding, cause highly targeted skill development, and stimulate a strong sense of internal drive and self-motivation. All training activities are derived from thorough analysis. We focus on the effective implementation of programs which are tangible and practical. We concentrate on your business problems and challenges rather than undefined applications. Our recommendations focus on systemic solutions rather than a quick fix or treating the symptoms of a greater problem.

For more information on our programs or how we may be of help please contact us

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Some of our clients include:

SNC Lavlin-Profac

Advanced Digital Communications

ARAMARK

Atlantis Aerospace

Canada Trust

BCI Bank

CIBC

Fidelity Investments Canada

VertexRSI (General Dynamics)

Stevenson Kellogg

NC State University

University of Hawaii

Texas State University

County of Hawaii

Stage Stores

Menkes Developments

BWIA

WCI International

Trifit

NC Rate Bureau

Health Canada

Suzuki Canada

Bell Mobility

Ernst and Young

CI Mutual Funds

Mackenzie

IFIC

IFGS

Mega Group

Hepcoe Credit Union

Avestal Credit Union

Confederation Trust

Sagicor

Bryden PI

Trimark Investment Mgmt

Bricktower Press

XTL Group

Tulane University Hospital

DLink Networks

Chanel

Labatt Ontario Breweries

Children's Aid Society

Jade Tours Ltd.

Health Systems Group

Yusen Global Logistics

Career Education Corporation

 

 

For more information on our programs or how we may be of help please contact us

 

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