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Customers Forever: Delivering Exceptional Customer Service
Customers Forever
Incorporates Proven Methodologies And Best Practices Which Get Results
To Increase Customer Satisfaction, Loyalty And Retention.
You Need
Customers Forever
!
Our Program provides:
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Proven
Tips, Tools and Tactics To Increase
Customer Satisfaction, Loyalty And Retention
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Proven Tips, Tools and
Tactics To Generate $1,000's In Loyalty Based Revenue And Save
$1,000's Due To The Loss Of Customers Through Poor Service
 Whether
your goal is to improve customer retention, create value and build
customer loyalty or enhance the delivery of service to your
customers, this program is for you.
This one or two-day program is designed specifically for all
front-line and support employees. It presents a framework for
improving service at the point of contact with the customer. This
framework provides participants with strategies and skills that will
help them make the most of their day-to-day interactions with people
who receive their work-product, products and services.
If you are serious about making
Service Quality a competitive advantage in your organization, this
program is a must. Whether you would like to use this generic
program or have us customize it to reflect your specific
requirements, we can help.
To
obtain a printable copy of this overview,
click here.
Upon completion of this
program participants will:
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Understand why service and
retention is a critical business strategy
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Understand the role service
plays in client satisfaction and retention and the critical role
employees play in creating value and building loyalty
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Determine what clients want and
expect when it comes to the service they receive
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Identify pro-active strategies
for getting customer feedback
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Recover from potentially
disastrous situations and regain the customer’s confidence and
business
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Understand the significance and
importance of internal service partnerships
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Develop an Action Plan for
implementation after the program
Topics include:
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What
is Service?
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Retention and Service
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Why Retention
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What Are Your Customers Worth?
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Moments of Truth…and Coffee Stains
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Be Unique
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Creating Stories
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The Power of Customer Perception
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What
Customers Want
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Understanding Customer Expectations
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Recovery and Retention
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Personal Recovery and Retention
Strategies
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Service Partnerships-Internal
Cooperation
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What is Your Contribution?
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It Takes Teamwork
This program can also be blended with our web-based training system
to enhance your service delivery capabilities even further or to
help you maximize your training budgets.
This program can be
conducted in both 1-day and 2-day formats and includes an effective
balance of lecture, individual and group activities and exercises.
Train-the-trainer
certification is also available
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