Handling Interpersonal Conflict

Program Guide Channel 23

Course Description: Handling Interpersonal Conflict

This unique program has been made available through special arrangement with BHM-Triometrics. You will not find it anywhere else on the Internet.

If you would like a printable copy of this overview, click here.

Overview:

Objectives:

If you deal with people in any way, you will have to deal with conflict. Conflict arises out of differing viewpoints between two people and is therefore not inherently bad. It is very a healthy and normal interaction between two people. What is unhealthy is when conflict is poorly handled or not resolved.

Using the guidelines in these courses you can begin to develop personal strategies for building bridges, minimizing conflict, and establishing trust and respect. You will:

Learn about the factors that influence conflict situations
Discover the basic principles for resolving conflict.
Discover your personal style when dealing with conflict
Find the best ways of defusing a conflict situation

Topics include:

Handling Interpersonal Conflict
Conflict Happens
Resolve To Resolve
Conflict Styles
Rules Of Disagreement
Assessment

Duration:

This program takes 30 minutes to complete.

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