PROGRAM GUIDE

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The following topics are described in this section

Basic Conflict Management

Cross-Cultural Communications

Effective Delegation

Effective Meetings

Goal Strategies

Improving Personal Productivity

Personal Leadership Power

Refresher on Quality Management

Each description provides:

A Brief Overview

Subjects Covered

Duration: The length of each tutorial is an approximation of the average time required. It is based on actual averages. It can be influenced by the reading level of the student, additional time students may spend considering points raised, exercises and activities completed, interruptions.

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Course Descriptions by Category

Project Management

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The following topics are described in this section

Organizing Project Management

The Nature of Project Management

The Project Mission and Stakeholders

Each description provides:

A Brief Overview

Subjects Covered

Duration: The length of each tutorial is an approximation of the average time required. It is based on actual averages. It can be influenced by the reading level of the student, additional time students may spend considering points raised, exercises and activities completed, interruptions.

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Course Descriptions by Category

Problem Solving/Decision Making

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The following topics are described in this section

Solving Workplace Problems

The Five Steps of Problem Solving

Understanding the Work Process

Each description provides:

A Brief Overview

Subjects Covered

Duration: The length of each tutorial is an approximation of the average time required. It is based on actual averages. It can be influenced by the reading level of the student, additional time students may spend considering points raised, exercises and activities completed, interruptions.

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Course Descriptions by Category

Communication & Presentations

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The following topics are described in this section

Basic Telephone Techniques

Business Reports and Proposals

Business Writing I: Preparation

Business Writing II: Organization

Communication Skills at Work

Delivering Negative Messages

Improve Your Speaking Skills

Interpersonal Communications

Non-Verbal Communication

Organizing and Presenting Reports

Persuasive and Sales Messages

Proactive Communication Models

Reactive Communication Models

Team Communication

Writing Letters, Memos, and E-Mails

Each description provides:

A Brief Overview

Subjects Covered

Duration: The length of each tutorial is an approximation of the average time required. It is based on actual averages. It can be influenced by the reading level of the student, additional time students may spend considering points raised, exercises and activities completed, interruptions.

Course Description

Basic Conflict Management

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Overview:

Conflict is an inevitable part of any organization. Traditionally, managers viewed conflict negatively but recent research has shown that conflict can have positive effects on an organization if managed effectively. This course will help you understand the difference between functional and dysfunctional conflict. It will provide a useful model of conflict development to diagnose and treat conflicts in the work place. Common causes of conflict are discussed and strategies for resolving conflict are presented. You will also learn how to use functional conflict to increase innovation, change, and creativity in your organization. This course is designed for managers and supervisors.

Objectives:

Upon completion of these modules, participants will be able to:

Identify the difference between functional and dysfunctional conflict
Understand the various stages of a developing conflict
Understand why conflict occurs
Apply various strategies for dealing with conflict
Apply techniques for stimulating functional conflict
Understand the limits of traditional grievance procedures
Identify alternatives to grievance procedures
Apply basic guidelines for day-to-day conflict management

Duration:

This course takes approximately 30 to 45 minutes to complete

Course Description

Cross-Cultural Communications

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Overview:

Because most companies employ people from a variety of different cultures, miscommunication and miscues can occur at an alarming rate. These miscues and poor communication negatively impact performance, relationships and teamwork. This course helps you understand the communication styles of coworkers and offers information vital to successful cross-cultural workplace communication. This course is designed for employees in any organization composed of or recruiting individuals from diverse cultures.

Objectives:

Upon completion of these modules, participants will be able to:

Define culture
Analyze their cultural values and those of coworkers
Understand how cultural values influence workplace communication
Learn to be a neutral observer
Understand how nonverbal communication differs across cultures
Identify cross-cultural miscommunication on the job
Consider ways to communicate across cultures

Duration:

This course takes approximately 30 minutes to complete.

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Course Description

Effective Delegation

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Overview:

Effective delegation is a strategic tool that leaders use to save time, enhance the morale of workers, and develop junior employees by placing authority in their hands. In this course, you will explore the delegation process, learn to overcome barriers to delegation and give effective feedback. You will learn to apply this powerful tool for the benefit of your organization. This course is designed for supervisors and managers.

Objectives:

Upon completion of these modules, participants will be able to:

Define effective delegation
List the reasons why people typically fail to delegate
Discuss the benefits of delegation in relation to the supervisor and the organization
Identify tasks that should be delegated and those that should not be delegated
Explain the principles of matching people with tasks
List the steps of the delegation process
Explain follow-up and constructive feedback

Duration:

This course takes approximately 30 to 45 minutes to complete.

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Course Description

Effective Meetings

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Overview:

Employees at all levels are involved in group decisions and problem-solving more than ever before. This course teaches the skills needed to lead and participate in meetings effectively and efficiently. Companies that fail to train employees in these skills can find meetings frustrating and time consuming. This course is designed for employees who plan or lead group meetings.

Objectives:

Upon completion of these modules, participants will be able to:

How to involve the right people and keep meeting sizes appropriate
Why an agenda is important and how to prepare one
How to gather the input of all participants while preventing someone from dominating the meeting
How to invigorate a stalled meeting and move toward a productive close
How to avoid common group decision pitfalls such as groupthink and excessive risk-taking while encouraging creativity

Duration:

This course takes approximately 30 minutes to complete.

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Course Description

Goal Strategies

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Overview:

Goal setting with others can strengthen your ability to reach your goals. This course teaches you about the benefits of mutual goal setting. You will learn how to pursue multiple goals, overcome obstacles, and achieve long-term goals. This course is designed for employees at all organizational levels.

Objectives:

Upon completion of these modules, participants will be able to:

Establish an advisory board to advise and support them in pursuing and attaining goals
Attract a circle of people who can assist in their goal pursuit
Combine goals to accomplish multiple outcomes with a single activity
Maintain a long-term goal setting perspective
Develop a list of mutual goals with a partner and avoid traps that prevent achieving them
Avoid the problems of unreasonable expectations when setting goals for others
Transform talk about achieving a goal into an action plan
Overcome any potential obstacles to effective goal setting and attainment
Deepen their commitment to accomplishing goals now and in the future

Duration:

This course takes approximately 30 to 45 minutes to complete.

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Course Description

Improving Personal Productivity

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Overview:

Productivity is the key to career success. In challenging and competitive times, companies look to their employees to accomplish needed tasks and assure the organization's viability. If companies downsize, the jobs of the most productive employees are secure. When companies decide to promote employees, those with a track record for accomplishing the important work of the organization are often considered for advancement. This course teaches time and task management skills that will make you more valuable to your company and more productive in your personal life.

Objectives:

Upon completion of these modules, participants will be able to:

Target the most important tasks
Become a goal getter, not just a goal setter
Structure their time and avoid time wasters
Delegate work effectively
Make more effective, efficient decisions
Build and use a support network
Handle stress and burnout

Duration:

This course takes approximately 25 to 35 minutes to complete.

Course Description

Personal Leadership Power

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Overview:

This course is designed to help you unleash your leadership potential. You will learn how to take a stand, achieve a goal, and motivate others. The course explains how most leaders are made rather than born and teaches you to develop your personal leadership power (PLP). This includes using the five principles to increase and effectively use PLP.

Objectives:

Upon completion of these modules, participants will be able to:

Recognize that leadership can be taught
Identify what personal leadership is all about
Assess your current level of PLP
Recognize the four barriers to PLP
Identify, explain, and apply the five principles of PLP
Develop PLP in others
Recognize how PLP can improve the competitiveness of your firm

Duration:

This course takes approximately 30 to 45 minutes to complete.

Course Description

Refresher on Quality Management

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Overview:

All firms must understand how to deliver high quality products and services in order to be competitive. In the end, quality management is about performance, competitiveness and customer satisfaction. This course is designed to help you understand the fundamental ideas, principles and tools of quality management. This course is designed for managers who want to review the fundamentals of quality management, and employees new to quality management.

Objectives:

Upon completion of these modules, participants will be able to:

Identify the different definitions of quality
Recognize and understand the Deming approach to quality
Understand the use of statistics in quality management
Appreciate the use of teams in quality management
Identify and apply some of the tools of quality management
Recognize how quality is related to cost
Explore the idea of "quality thinking"
Explore the past, present and future of quality management

Duration:

This course takes approximately 30 to 40 minutes to complete.

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Course Description

Organizing for Project Management

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