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Program Guide Channel 60

Everything HR and Legal Issues

Keep up to date on current issues in ethics, human resources management, legal compliance and employment laws with the Everything HR/Legal curriculum. Learn how to develop an ethical corporate culture in your organization, motivate and improve the performance of your employees, and stay on the right side of the laws that regulate your workplace. This program contains 11.5 to 15 hours of self-study. Details on the topics included in this program system are provided below.

To view specific course outlines for each topic, click on the topic to review the course descriptions in detail.

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  Learning Categories Topics  
 

Human Resource Management

 

 

 

 

 

 

 

 

  1. 360° Feedback: Overview

  2. 360° Feedback: Implementation

  3. Basics of Performance Appraisal

  4. Career Development

  5. Career Path Management

  6. Career Planning: Networking

  7. Coaching for Improved Performance

  8. Creating "Brand You"

  9. Interviewing Skills

  10. Negotiating and Starting Right

 

  
 

Legal Compliance and Employment Laws

 

 

 

 

 

 

 

  1. Using ADR to Settle Disputes

  2. ADR and Negotiations

  3. ADR Commercial Arbitration

  4. ADR Labor and Employment Arbitration

  5. ADR Mediation

  6. ADR Summary Jury Trial and Mini-trial

  7. An Effective Approach to Discipline

  8. Methods of Discipline

  9. Building Diverse Teams

  10. Litigation and Dispute Resolution

  11. Overview of Cafeteria Plans

  12. The Family and Medical Leave Act

 

  
 

Ethics

 

 

 

 

  1. Business Ethics for Managers

  2. Ethics for Employees

 

 

System Requirements

 

  
       

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Course Description

360° Feedback: Overview

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Overview:

 

 

 

 

 

 

 

This course is designed to present a broad overview of 360° feedback, also called multi-rater or multi-source feedback. This type of feedback system is becoming more popular in organizations, including many of the Fortune 50 Companies, and the Federal Government. Given its popularity and widespread use, many organizations are wondering whether such a system will benefit them. This course will acquaint participants with the nature of such systems, how they are used, who is involved, current thinking about concerns and benefits, and what to look for when considering the adoption of such a system.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Define what a 360° feedback system is, who uses it, and why it is used

  • Understand how 360° feedback systems are administered

  • Select a 360° feedback system that fits your organization

  • Avoid the common pitfalls of implementing a 360° system

  • Understand the issues in using 360° feedback for development vs. personnel decisions such as promotion, pay increase or layoffs

  • Identify the concerns and benefits of such systems

  • Discuss critical factors to consider when adopting a 360° feedback system

 

 
 

Duration:

 

This course takes approximately 25 to 30 minutes to complete.

 
 

 

  

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Course Description

360° Feedback: Implementation

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Overview:

 

 

 

 

 

This course is designed to help participants understand how to implement a 360-degree feedback system. There are many details that make such a system operate effectively. This course discusses the issues that must be considered well before any assessments are conducted, along with the best practices that make implementation successful. The course is designed to help users become more knowledgeable about this method, whether they plan to implement in-house or seek external assistance.

 

 

Objectives:

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Identify the critical issues in using a 360-degree feedback system

  • Create a strategy for successful implementation

  • Describe methods of data collection and know how to select the best method for your objective

  • Appreciate why management buy-in is critical to success

  • Implement each of the steps from system design through assessing participants

 
 

Duration:

 

This course takes approximately 30 to 40 minutes to complete. 

 
 

 

  

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Course Description

Basics of Performance Appraisal

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Overview:

 

 

 

 

 

 

The core element of every manager's job is performance management. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round and year-end elements of the appraisal process. This course is designed to educate you about the critical elements of the performance appraisal process. This course is designed for all managers, regardless of organizational level. While the relative importance of the specific competencies required may differ across wide samples of managers, the basics of performance appraisal remain the same.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Understand the purposes of performance appraisal

  • Identify the critical elements of the performance appraisal process

  • Identify the attributes of key individual performance standards

  • Understand the application of appraisal to groups and teams

  • Appreciate the role of coaching in the appraisal process

  • Recognize and avoid the most common appraisal errors

  • Understand the most widely used performance appraisal methods

  • Understand the basics and role of the appraisal form

  • Identify the factors associated with effective performance appraisal

 
 

Duration:

 

This course takes approximately 35 to 45 minutes to complete.

 
 

 

  

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Course Description

Career Development

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Overview:

 

 

 

 

 

Resumes are invaluable tools in the job search process. One extremely important purpose lies in the preparation process itself. You learn about yourself, your accomplishments and your goals. You also learn how to package and present yourself to fit the employer's needs. This course is designed for anyone who wants to make an upward or lateral move within his or her company. It has practical, fundamental information geared to help you organize, create, write and use resumes.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Understand the resume preparation process

  • Recognize the two generally accepted resume formats

  • Understand the process for applying for internal job positions

  • Understand Internet resume posting and personal web pages

  • Identify elements common to all resume formats

  • Understand what an accomplishment statement is

  • Identify action verbs for accomplishment statements

  • Write effective cover letters
 

Duration:

 

This course takes approximately 25 to 35 minutes to complete.

 
 

 

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Course Description

Career Path Management

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Overview:

 

 

 

 

 

 

Resumes are invaluable tools in the job search process. Career planning is a process that requires candid assessment of your accomplishments, goals, talents and most importantly, your future plans. The course focuses on self-analysis and assists in career planning, whether you want to find a new job, make a lateral move, get a promotion or change careers within the same company. The material covers what you want to do, where you want to do it, financial issues and more. This course is designed for anyone facing either a voluntary or involuntary job change. It has practical, fundamental information designed to help you effectively manage your career path.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Identify your career skills and abilities

  • Recognize your strengths and know what you do best

  • Understand the different values and motivators involved in finding the right job

  • Understand how company culture and environment influence your career moves

  • Understand the two-minute drill and the "elevator speech"

  • Understand financial issues with regard to your career moves

  • Identify compensation goals for your new position

  • Recognize your options

 
 

Duration:

 

This course takes approximately 25 to 35 minutes to complete.

 
 

 

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Course Description

Career Planning: Networking

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Overview:

 

 

 

 

The power of networking is evident in various studies of the job search process, which conclude that between 70 and 80 percent of all executive and managerial jobs are obtained through networking. In this course, you will develop your initial network list of names and learn effective ways to begin using this list.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Identify what networking is and is not

  • Recognize the advantages of networking

  • Identify sources for your own network

  • Develop your own network contacts

  • Understand networking dynamics

  • Understand e-networking

  • Develop questions to ask in networking meetings

  • Identify target companies and bridge persons

  • Practice networking

 
 

Duration:

 

This course takes approximately 30 minutes to complete.

 
 

 

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Course Description

Coaching for Improved Performance

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Overview:

 

 

 

 

 

 

This course teaches effective coaching techniques, and enables you to help employees improve their work performance through a clearer sense of performance objectives and renewed motivation. You will learn specific and practical suggestions for diagnosing performance problems, understand appropriate actions based on the diagnosis, and be able to implement the coaching process in an effective manner. This course is appropriate for all managers, regardless of their level within the organization. While there are clearly some differences in content when coaching in different divisions and levels in the organization, the basics of effective coaching remain the same.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Apply the critical elements of the coaching process

  • Understand the power of the Pygmalion Effect

  • Apply a model for diagnosing performance problems

  • Diagnose and solve problems when efforts do not lead to improved performance

  • Reward performance

  • Diagnose and solve problems related to inappropriate rewards

  • Understand the characteristics and behaviors of effective coaching

 
 

Duration:

 

This course takes approximately 30 minutes to complete.

 
 

 

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Course Description

Creating "Brand You"

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Overview:

 

 

 

 

This course provides ideas and exercises designed to help you formulate clear ideas about creating "Brand You" and about managing your career. It will help you focus on what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career. You will assess your strengths and devise a plan to work on your weaknesses.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Identify the job market of the new millennium

  • Recognize the difference in being a Brand You Worker

  • Understand and candidly assess your present position

  • Assess what you want in your next career position

  • Recognize some key helpers in career management

  • Understand and identify different career moves

  • Explore your own career plan

 
 

Duration:

 

This course takes approximately 30 to 45 minutes to complete.

 
 

 

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Course Description

Interviewing Skills

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Overview:

 

 

 

 

 

 

 

Successful interviews lead to job offers. The interview is the most critical activity in your effort to change jobs within your company. It is the product of all your self-analysis, preparation and self-marketing skills. This course looks at different aspects of interviewing, including body language, dynamics of interviewing, questions you will be asked, questions you should ask and interviewing in unusual settings. This course is for any employee wishing to move into a new position within the same company. Although you may be familiar with your company, interviews are still a mandatory part of advancing or transferring in a job.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Identify basic concepts of the interview

  • Explore the ways in which you communicate

  • Understand screening and decision interviews

  • Understand behavioral interviews

  • Appreciate the different interview dynamics

  • Identify questions you will be asked to answer during an interview

  • Identify questions to ask during an interview

  • Recognize interviews in unusual settings

 
 

Duration:

 

This course takes approximately 30 to 40 minutes to complete.

 
 

 

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Course Description

Negotiating and Starting Right "

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Overview:

 

 

 

This course explains how to proceed once an offer for employment has been made. You will learn what to do when you receive an offer, and how to act during the negotiation and acceptance phases of the interviewing process.

 

 

Objectives:

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Explain the right way to accept and start your new position

  • Recognize the correct way to respond to an offer

  • Explore tips to help in all aspects of your negotiations

  • Explain how to properly start your new job

  • Identify things to do and not to do in your first 90 days on the job

 
 

Duration:

 

This course takes approximately 30 to 45 minutes to complete.

 
 

 

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Course Description

Using ADR to Settle Disputes

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Overview:

 

 

 

 

 

 

Alternative dispute resolution (ADR) processes offer businesses a range of settlement and private adjudication options that provide rapid, inexpensive, private and customized methods for resolution. While not appropriate in all cases and subject to constitutional and practical limitations, ADR processes can be used advantageously in many disputes. Business managers should be thoroughly schooled in ADR applications. This course is intended for business managers and employees interested in formally resolving business disputes through cost-saving alternative dispute resolution.

 

 

Objectives:

 

 

 

 

 

 

 

 

 

Upon completion this course you will be able to:

  • Define alternative dispute resolutions (ADR)

  • Explore the advantages of alternative dispute resolution

  • Understand ADR's party-driven processes

  • Understand ADR's adjudicative processes

  • Explore one industry's ADR solution and how ADR saves millions of dollars

  • Explore some practical tips for managers for using ADR to settle disputes

  • Understand the disadvantages of ADR

 
 

Duration:

 

This course takes approximately 30 to 40minutes to complete.

 
 

 

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Course Description

ADR and Negotiations

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Overview:

 

 

 

 

 

Negotiation is the most flexible approach to the resolution of business disputes and the most common. Most experts agree that approximately 90 percent of all cases filed in state and federal courts are settled through some form of negotiation or alternative dispute resolution (ADR). This course considers the many facets of this popular and mutually satisfying process. This course is designed for business professionals interested in formally resolving business disputes and salvaging commercial relationships through negotiation.