The Customer Focus Companion
You’ve
read
That's Customer Focus!
and you’ve decided to take the next step and put what you now know
into action.
So
many things to do.
How
do you keep your-self organized and stay on target?
We have the
answer!
Introducing
The Customer Focus! Companion
This invaluable e-Book resource will not only
help you to stay on track but it will also leverage every action you
take using a proven highly structured approach.
The Customer Focus! Companion
includes:
Specific details on how to set-up your Customer
Focus team and structure team meetings to get maximum benefit.
It
includes a 20 page action planning tool to help you document and
translate what you learned from reading
That's Customer Focus!
and create your own personal action plan for how you will become a
customer-focused leader.
It also includes
14
Customer Focus team meeting activity guides with explicit
instructions on how to conduct each meeting.
Meetings range from 40
minutes to 1 hour and 30 minutes.
Each
meeting guide includes:
Each Activity has been
carefully selected and
designed to help you accomplish the following:
-
Develop a Team Vision
-
Establish Team Goals, Roles and Ground
Rules
-
Bringing Your Service Values to Life
-
Identify Your Internal Business Partners?
-
Gather Internal Partners’ Requirements
-
Respond to Internal Partner Requirements
-
Identify Moments of Truth and Critical
Customer Incidents
-
Moments of Truth and Cycles of Service
-
Identify and remove Coffee Stains
-
Develop a plan for Listening to the Voice
of the Customer
-
Identify and remove Service Obstacles
-
Solve Team Problems
-
Build Recovery Strategies
-
Organize a Customer Focus EXPO
And there’s more.
We have included a
Critical Actions Checklist and Planner
to keep you organized.
AND
Examples and
explanations of Six different
problem-solving tools and techniques to help you resolve
a wide variety of complex service problems.
AND
Some
checklists to keep your service
improvement team
organized.
Bonus Item
Included in the team
problem-solving module is a complete yet, simple and highly
effective Model for Customer-Focus team problem-solving.
You don’t need to be an experienced facilitator to
run these meetings.
Everything you need is provided.
This
exceptional resource is yours for only $29.95.
You will save
countless hours as we have developed everything you need to set up
and conduct those critical meetings for focusing your staff on
creating customer focus.
We
guarantee it. It you do not find the tools and activities
presented in this resource helpful, we will give you your money
back. Guaranteed.
Don't wait any
longer. Buy
The Customer Focus! Companion
today and move one step closer to creating the
Customer-Focused Organization you want.
Buy
The Customer Focus!
Companion Today.
