Online Management Courses
Management
Training: Online
Maximize
your supervisory effectiveness with this terrific range of essential
and highly effective online courses.
Management Training:
Online currently contains 12 highly effective self-study online
courses. You can subscribe to one course or as many as you wish.
Each course is value priced at $15.00 each. The topics currently
available include:
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Adaptive Leadership
-
Qualities of Leadership
-
Coaching
-
Empowerment and Motivation
-
Goal setting and Feedback
-
Listen Up! – How to Really Listen
-
Managing Difficult Situations
-
Straight Talk- Making Your Point
-
Managing Change
-
Managing Conflict
-
Conducting Performance Evaluations
-
Team Building Skills
To find out more about
each of the courses offered and to enroll please
click here or continue on this page.
We will be adding more courses to this online bank of great
training so come back often.
If you wish to purchase
multiple subscriptions to multiple courses please contact us
and we will be pleased to discuss pricing discounts and multiple
course/user options.
The courses range from 1
hour to 2 hours to complete and are presented in an easy to read,
straight-forward fashion.
These courses include:
-
detailed
explanations of the concepts and best practice principles,
-
case studies and
situational examples,
-
action steps,
-
printable forms,
tools and exercises and
-
your own
personal action plan for how you will implement what you
have learned.
Whether you are a
manager, supervisor or team leader, you will find the courses
offered to be of great value.
Attending these courses
in the classroom would cost you hundreds, if not thousands of
dollars and during during this time of economic restraint, you can
take advantage of our 20 plus years of expertise in the comfort of
your own office or home for only US$15.00 per course.
Below is a detailed
summary of what is covered in each of these great courses.
Qualities of Leadership
We
all know when we're around one. Leaders have that something special
that galvanizes the workplace, excites employees and makes work
truly rewarding. Learn the qualities of an effective leader based on
dozens of documented models and case studies.
Through this course you will be able to:
-
define
Leadership in general terms
-
describe key
competencies or characteristics associated with leadership
-
complete an
exercise to identify the leadership qualities in others
-
complete a
self assessment for evaluating your personal leadership
strengths and weaknesses.
This course takes approximately 1.45 hours to 2 hours to complete.
To enroll please
click here.
Adaptive
Leadership
This course describes how managers can assess the individual needs
of their staff based on their level of "self-directedness" and use
the most appropriate leadership style to maximize the effectiveness
of their employees’ performance. Managers can use Adaptive
Leadership to make their employees more productive and to provide a
more satisfying work environment. At the same time, managers who
effectively apply this technique will find they have more time to
attend to their own priorities. It's a win-win for the employee, the
manager and the company.
Through this course you will be able to:
-
describe the
concept of Adaptive Leadership and the ADAPT model
-
identify
simple guidelines to apply Adaptive Leadership
-
explain how
you can apply Adaptive Leadership to help employees become more
productive
-
use
worksheets for managers and supervisors to assess the Personal
Autonomy of your staff and for delegating work to the most
appropriate employees
-
describe how
managers and supervisors can assess an employee's level of
supervisory need based on their proficiency and determination
-
explain how
managers and supervisors should "adapt" their approach to assist
employees
-
complete a
series of mini-case studies and exercises that will demonstrate
your understanding of Adaptive Leadership and help apply the
concepts on-the-job.
This course takes approximately 1.45 hours to 2 hours to complete.
To enroll please
click here.
Goal setting and Feedback
Goal Setting and Feedback is critical if you are to constantly
improve your personal performance, your employees' performance and
the performance of your company overall. Goal Setting keeps you
focused forward towards constant improvement. This course covers
specific steps on setting effective goals with employees and teams.
Also explains the best approaches for providing positive feedback
and providing constructive negative feedback.
-
explain the
critical steps for effective Goal Setting
-
describe the
best way to provide positive feedback
-
outline an
approach for providing other's with negative, or constructive
feedback.
-
set
effective goals for their employees
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provide
effective and timely feedback to their employees
-
complete a
case study describing goal setting at multiple levels in a
company.
-
complete an
application exercise to apply these concepts on-the-job.
This course takes approximately 1.30 hours to 1.45 hours to
complete.
To enroll please
click here.
Empowerment
and Motivation
As
a manager or supervisor one of your most challenging
responsibilities is to keep your employees motivated to do the best
job they can. The key for managers is the ability to assess
motivational levels and to understand what he/she can do to
motivate–or at least avoid de-motivating an employee. Through this
course you will be able to:
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explain the
impact of motivation on an employee's performance.
-
describe
some of the factors under a manager's control that can influence
an employee's motivation.
-
describe the
impact low motivation can have on an employee's performance and
what it can cost your business.
-
apply a
simple model for motivating employees
-
use a survey
for assessing morale in their organization
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describe
actions/behaviors that typically motivate/de-motivate employees
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develop
specific initiatives a company/manager can use to motivate
employees
-
complete a
case study of how one organization implemented a program
designed to improve motivation/morale.
-
complete an
application exercise to apply these concepts on-the-job.
This course takes approximately 1.45 hours to 2 hours to complete.
To enroll please
click here.
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Coaching
From the sports arena to the shop floor or office cubicle, by far
one of the most essential skills that a leader can have is the
ability to coach others.
It
should come as no surprise that excellent managers and supervisors
are also excellent coaches. They ensure that each individual’s
development is aligned with the Organization and the department/team
vision and goals. The most effective way to do this is by employing
highly effective and structure coaching practices. This course will
help you to enhance your effectiveness as a coach.
Through this course you will be able to:
-
describe
what it means to “coach” your employees
-
identify
what an effective coach does
-
use a
structured process to increase the effectiveness of your
coaching activities
-
understand
coaching and goal setting
-
assess and
track performance improvement
This course takes approximately 1.30 hours to complete.
To enroll please
click here.
Listen
Up! – How to Really Listen
Effective communication is crucial to the success of any business.
Listening is often the forgotten communication skill. It's assumed
that if we can hear – we can listen. But listening is a choice. If
not exercised properly you severely hamper your ability to
communicate effectively with coworkers and others. Through this
course you will be able to:
-
describe the
basic rules for listening and speaking so it's easy for others
to listen
-
explain some
of the barriers to effective listening that can be avoided
-
describe the
different types of listening styles and how they impact our
interpretation of what we hear
-
apply a
proven technique for handling situations when you haven't got
time to listen
-
identify how
to handle situations where it seems the other person isn't
listening
-
assess your
listening skills
This course takes approximately 1 hour to complete.
To enroll please
click here.
Straight Talk- Making Your Point
Have you ever been in a conversation with someone at work and
they're trying to explain a problem to you but they're all over the
board and you can't tell what they're saying? Are they telling you
something? Asking you something? We've all been in these
conversations. They're frustrating, confusing and often lead to
unnecessary work or missed opportunities. And, let's admit it, we've
also been the one that couldn't get the message straight to begin
with. This type of communication goes on in every business everyday.
If you're effective at communicating and making your point you'll
get far more accomplished and people will be more likely to listen
to you. Through this course you will be able to:
-
describe
three critical steps in providing straight talk
-
understand
the 3W's and why these are critical to the message
-
recognize
important elements to consider when conveying information to
another person
-
use a
worksheet for outlining your approach the next time they have to
convey important information to someone
-
evaluate
your ability to make their point effectively
This course takes approximately 1 hour to complete.
To enroll please
click here.
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Managing
Difficult Situations
manager or supervisor you are going to run into countless scenarios
where you have to pull some magic out of your hat (or at least be
good with smoke and mirrors). You've got to deal with individual
problems, mass mutinies, as well as your own problems. When those
challenging situations arise, you can't react haphazardly. You need
to approach the situation with a logical way of diagnosing the
problem and coming up with a plan to change an individual or group's
behavior. Not an easy task. Through this course you will be able to:
-
identify
typical difficult situations
-
explain why
people are usually reluctant to address difficult situations
-
identify the
impact problem situations can have if not dealt with quickly and
effectively
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describe a
method for managers and supervisors to use when dealing with
employee or workplace problems
-
apply a
process for diagnosing and responding to employee problems
-
describe (in
case study format) 15 common employee problems with
recommendations on how a manager should respond
-
complete an
application exercise to apply these concepts on-the-job.
This course takes approximately 1.45 hours to 2 hours to complete.
To enroll please
click here.
Managing Change
Look at the business section in today's newspaper and you're likely
to read about a few of the ways companies are "positioning
themselves in their competitive market:" Down-sizing, mergers,
restructuring, making incredible leaps with technology - whatever
the motive or means what it all boils down to is change. The
dynamics of change deals with the human reaction to change. The
mechanics of change focus on designing processes that ensure changes
occur effectively within an organization. The course presents steps
managers can take to reduce employee resistance to change. Also
offers suggestions on how managers can promote an expectation of
constant change and improvement. Through this course you will be
able to:
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describe
common reasons why employees resist changes
-
follow a
process for planning, communicating, and implementing changes
-
complete a
case study of one company's process and tool for communicating
changes that impact other departments, computer systems,
policies & procedures
The course takes approximately 1 hour to 1:30 to complete.
To enroll please
click here.
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Managing
Conflict
Without a doubt, the most damaging, counterproductive dynamic in the
workplace is conflict. Not just any conflict, but personal conflict.
Largely because it's so common. You just can't put groups of people
together and expect them to always play nice. A little conflict can
be a productive catalyst for some groups to take action or to
reexamine decisions and their work environment. But if left
unattended it will likely spread like a weed. The impact conflict
can have on productivity, morale and turnover is staggering. As a
manager you need to know how to manage both. This course provides
techniques and tips for managing conflict effectively. Through this
course you will be able to:
-
define two
types of workplace conflict
-
describe
situations with the potential for conflict
-
explain
techniques for addressing conflict
-
complete
mini case studies that illustrate conflict in the workplace
This
course takes approximately 1 hour to 1:15 to complete.
To enroll please
click here.
Team Building Skills
Group / Team dynamics can exert a powerful influence on the
productivity and motivation of employees. If you as a manager or
supervisor know how to anticipate and react to those dynamics you
can increase your employees’ productivity while decreasing money and
time lost on interpersonal problems. This course describes what
constitutes a team, techniques for managers to assess the level of
"teamwork" and cooperation among their staff and it provides simple
techniques to promote team building. Through this course you will be
able to:
-
describe the
stages a team will cycle through as it faces a new challenge or
changes in its membership
-
complete
case studies which illustrate productive and unproductive teams
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explain what
a manager or supervisor can specifically do to escort a group
through each stage of team development
-
describe
different "roles" team members may play and why they're
important
-
use a team
assessment tool to assess the strengths and weaknesses of your
team(s)
This course takes approximately
1:30
to 2 hours to complete.
To enroll please
click here.
Conducting
Performance Evaluations
The performance evaluation process is an important component in
managing the performance of your employees. For managers, the formal
process of performance evaluations forces them to think critically
and constructively about their employees' performance. The course
describes what managers should do before, during, and after
evaluations to make them an effective tool for performance
management. Through this course you will be able to:
-
describe the
concepts of performance management vs. performance evaluations
-
describe the
purpose and benefits of conducting performance evaluations
-
use a sample
performance evaluation tool
-
analyze a
performance evaluation case scenario
-
describe the
purpose and benefits of conducting performance evaluations
-
apply a
guideline to prepare for, conduct, and follow-up on performance
evaluations
-
describe
some of the common mistakes managers make when evaluating
employee performance
-
adapt a
sample performance evaluation for your own use
This course takes approximately 1 hour to 1:15 to complete.
To enroll please
click here.
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